These Terms of Service ("Terms") govern your access to and use of FleetKestrel.com and the FleetKestrel platform (collectively, the "Service"), operated by LabFactory AI LLC, an Illinois limited liability company ("LabFactory," "we," "us," or "our"). By applying for access, creating an account, or using the Service, you agree to be bound by these Terms.
Access to the Service depends on eligibility and on our current enrollment status, which we may change at any time. Enrollment may be limited to certain locations or offered by invitation. Submission of an application does not guarantee access. We reserve the right to approve or decline any application at our sole discretion. Eligible applicants will be shown the applicable next steps for account activation, including trial instructions where a trial is offered.
To use the Service, you must be at least 18 years of age, provide accurate and complete information during application and account setup, be operating a vehicle rental fleet as a business or for commercial purposes, and maintain the security of your account credentials. You are responsible for all activity that occurs under your account.
You agree to use the Service only for lawful purposes and in accordance with these Terms.
The following are explicitly prohibited. This list is illustrative, not exhaustive. We may determine that similar conduct not listed here violates these Terms when it is designed to evade these restrictions or threatens the security, availability, proprietary data, analytical methodology, or legitimate operation of the Service.
Automated data extraction: You may not use bots, scrapers, crawlers, spiders, scripts, browser automation tools (including but not limited to Playwright, Puppeteer, Selenium, or Chrome DevTools Protocol), or any other automated means to access, extract, copy, or aggregate data from the Service — including benchmark data, analytical outputs, market intelligence, or any other content generated by the platform. This prohibition applies regardless of whether your account is otherwise in good standing.
Benchmark data reconstruction: You may not systematically query the Service — whether manually or through automation — for the purpose of reconstructing, replicating, or approximating FleetKestrel's proprietary benchmark dataset in whole or in part. The benchmark dataset, including all market ADR data, utilization rates, capital recovery curves, and derived analytics, is the intellectual property of LabFactory AI LLC.
Competitive intelligence harvesting: You may not use the Service in a systematic or large-scale manner to analyze, document, or replicate FleetKestrel's proprietary analytical methodologies, pricing logic, AI prompt structure, MDR calculation framework, demand curve approach, or benchmark datasets for the purpose of developing, operating, or marketing a competing product or service. Nothing in this section restricts lawful competitive activity based on information obtained independently and outside the Service.
Reverse engineering: You may not attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code, algorithms, formulas, or methodology underlying any feature of the Service, including but not limited to the Minimum Daily Rate floor calculation, the Discount Safety Analysis framework, the capital recovery curve model, or the Ask FleetKestrel AI intelligence layer.
Unauthorized account use: Your subscription authorizes you to use the Service for the analysis of your own fleet vehicles and, if applicable, vehicles you manage as a co-host under a disclosed co-hosting arrangement. You may not use a single account to run analysis on behalf of multiple unrelated clients, third-party fleets, or for the purpose of reselling FleetKestrel's analytical outputs as a service without our prior written consent.
Account sharing and credential transfer: You may not share your account credentials with any third party, transfer your account to another person, or allow any person other than yourself to access the Service using your credentials.
Platform integrity: You may not attempt to probe, scan, or test the vulnerability of the Service or any related system or network. You may not introduce any virus, trojan, worm, logic bomb, or other malicious or technologically harmful material into the Service.
False or misleading use: You may not provide false or misleading information during the application process or at any point during your use of the Service.
Prohibited data use: You may not use data, outputs, or analytical results obtained through the Service for any purpose that violates applicable law or infringes the intellectual property rights of LabFactory AI LLC or any third party.
Violation of Section 1.4 may result in immediate suspension or termination of your account without notice or refund. We reserve the right to pursue all available legal remedies for violations that cause harm to LabFactory AI LLC, FleetKestrel users, or the integrity of the platform's proprietary data and methodology.
We may monitor usage patterns for security, compliance, fraud prevention, and Terms enforcement purposes, subject to our Privacy Policy. Anomalous usage patterns — including but not limited to unusually high query volume, systematic data extraction behavior, or usage inconsistent with legitimate fleet management purposes — may result in account review, suspension, or termination.
The Service is offered for business use. Qualified applicants may receive access to a 14-day free trial of the Service. To activate the trial, a valid credit or debit card is required. Your card will not be charged during the 14-day trial period.
When your 14-day trial ends, your subscription automatically becomes a paid subscription and your card is charged the price shown at checkout. It then renews every month (monthly plan) or every year (annual plan), and your card is charged each time, until you cancel. Before an annual plan renews, we email you a reminder. You can cancel before the trial ends to avoid any charge.
Before you enter a card, we show the price, the billing interval, the amount due today, the date and amount of your first charge, and that the subscription renews automatically until you cancel. We email you a confirmation and, before the trial ends, a reminder. Each receipt shows how to cancel.
You can cancel at any time in Manage billing inside FleetKestrel, or by emailing support@fleetkestrel.com. An email cancellation counts from the time we receive the email, and we process it within one business day.
If you cancel before the free trial ends, you are not charged. Your cancellation confirmation will show when access ends. If you cancel a paid subscription (monthly or annual), you are not charged again, and you keep access until the end of the period you already paid for. We do not refund unused portions of a paid period, except as stated in Section 2.7 or where the law requires.
If you believe you were charged after cancelling in time, email support@fleetkestrel.com and we will review it and respond promptly.
Your price is shown at checkout before you submit your card. Where we offer founding pricing, the price shown at checkout is fixed for your first 12 months of paid monthly service, or for your first full annual term on an annual plan, and then moves to the then-current price, with at least 30 days' notice before the first charge at the new price. Founding pricing does not carry over if you cancel and later resubscribe. For all other subscribers we may change pricing with 30 days' notice, and a change does not apply to a period you have already paid for.
Adding vehicles during a paid period is charged immediately, prorated, and we show you the exact amount before you confirm. Removing vehicles lowers your price from your next renewal, with no mid-period refund. Self-service plans cover up to 49 vehicles; for more, contact us at support@fleetkestrel.com.
If you ask us within 7 days after your first paid charge, we will refund that charge in full. This applies once per account. Charges after the first, and unused parts of a paid period, are not refunded except where the law requires. To ask, email support@fleetkestrel.com.
If a payment fails, we may retry it on Stripe's schedule and will notify you. If payment is not completed, we may suspend or end your access.
Applicable taxes, if any, may be imposed or collected as required by law. Where a transaction is subject to a tax that we are not required to collect, you may have an independent payment or reporting obligation. The amount charged is the amount shown at checkout, including any tax line shown there.
All payments are processed by Stripe, Inc. By providing payment information, you agree to Stripe's Terms of Service. LabFactory AI LLC does not store your full payment card details.
FleetKestrel provides fleet capital intelligence tools including per-vehicle profit and loss analysis, pricing intelligence, discount safety analysis, fleet triage, and acquisition modeling. The Service is designed to help fleet operators make more informed decisions about their vehicle rental operations.
The outputs of the Service — including per-vehicle P&L calculations, minimum daily rate floors, discount safety scores, capital recovery curves, and all other analytical outputs — are informational tools intended to support your own decision-making. They do not constitute financial advice, investment advice, legal advice, tax advice, or any other professional advisory service. You are solely responsible for any decisions you make based on information provided by the Service.
The accuracy of the Service's outputs depends on the accuracy and completeness of the data you provide. Benchmark data is derived from aggregated, anonymized fleet data and publicly available market information. Benchmarks are updated periodically but may not reflect real-time market conditions. Benchmark data is provided for directional intelligence purposes only.
FleetKestrel is an independent platform. We are not affiliated with, endorsed by, or partnered with Turo Inc. or any other car-sharing marketplace.
Certain features of the Service, including the Ask FleetKestrel intelligence layer, are powered by third-party AI language models. AI-generated outputs are analytical aids, not authoritative determinations. You should review all AI-generated content critically and not rely on it as a sole basis for any significant financial or operational decision.
You retain ownership of all fleet data, financial data, and other information you submit to the Service. By submitting your data, you grant LabFactory AI LLC a non-exclusive, worldwide, royalty-free license to use, process, store, and analyze your data for the purpose of providing the Service to you and, in anonymized non-identifiable form, for the purpose of improving and maintaining our benchmark intelligence dataset. See our Privacy Policy for full details on data retention and deletion.
The Service, including all software, algorithms, analytical frameworks, design, text, graphics, and other content, is owned by LabFactory AI LLC and protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own internal fleet management purposes during the term of your subscription. You may not copy, modify, distribute, sell, sublicense, or reverse engineer the Service or any component thereof.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LABFACTORY AI LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 3 MONTHS IMMEDIATELY PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless LabFactory AI LLC and its members, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in connection with your use of the Service, your violation of these Terms, or any data you submit to the Service.
You may cancel your subscription as described in Section 2.4. You may also ask us to close your account by emailing support@fleetkestrel.com.
We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms, provided false information during application, or engaged in conduct harmful to the Service or other users. In such cases, no refund will be issued for any remaining prepaid subscription period.
If we terminate your account for our own convenience without cause, we will provide a prorated refund of any prepaid subscription fees for the unused portion of your current billing period.
Upon termination of your account, your license to use the Service ends. If you cancel a paid subscription, your license continues until the end of the period you have paid for. Sections 3.2, 4, 5, 6, 7, 8, 10, and 11 survive termination.
Before initiating any formal proceeding, you agree to contact us at support@fleetkestrel.com and attempt to resolve the dispute informally. We will attempt to resolve any dispute within 30 days of receiving your notice. These Terms are governed by the laws of the State of Illinois. Any dispute not resolved informally shall be subject to the exclusive jurisdiction of the state and federal courts located in Cook County, Illinois.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and LabFactory AI LLC regarding the Service. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force. We may update these Terms from time to time with 14 days' notice to active users for material changes.
LabFactory AI LLC
La Grange, Illinois
support@fleetkestrel.com
FleetKestrel is a product of LabFactory AI LLC. FleetKestrel is not affiliated with, endorsed by, or partnered with Turo Inc.