We respond to all support requests within 2 business days.
✓ Monitored daily
Common questions
You can cancel at any time. Account owners can cancel in Manage billing, in Settings inside FleetKestrel, or by emailing support@fleetkestrel.com. An email cancellation counts from the time we receive it. Cancel before your free trial ends to avoid the first subscription charge. Your cancellation confirmation will show when access ends. A paid subscription stays active until the end of the period you already paid for, and unused time is not prorated. See our Terms of Service (Section 2.4) for details.
Your vehicle count is set when you activate your subscription at checkout. If your fleet size changes and you need to update your subscription, email support@fleetkestrel.com and we'll update it manually. Automatic vehicle count syncing is on our product roadmap.
Subscription billing is handled through Stripe. Account owners can open Manage billing in Settings inside FleetKestrel, which opens Stripe's secure billing page where you can cancel, update your card and download receipts. If you need assistance with invoices, payment methods, cancellation, or your vehicle count, email support@fleetkestrel.com.
After submitting your application, follow the next steps displayed on screen. Subscription activation and trial availability depend on your eligibility and the current launch phase. If you have questions or do not see the next steps, contact support@fleetkestrel.com using the email address from your application.
Use the "Forgot password" link on the FleetKestrel login page. If you continue to have trouble accessing your account, email support@fleetkestrel.com and we'll help you get back in.
We're adding markets regularly based on operator demand. Email support@fleetkestrel.com with your market and we'll prioritize it in the next update cycle. Most new markets are added within 2–4 weeks of request.
Your fleet data is processed inside FleetKestrel's secure platform and never sold to third parties. See our Privacy Policy for full details on data handling, retention, and deletion. You can request deletion of your data at any time by emailing support@fleetkestrel.com.
Billing & subscription
FleetKestrel subscriptions are billed monthly or annually through Stripe. Your subscription price is based on your vehicle count and is displayed clearly at checkout before your card is submitted. For questions about your specific subscription price, email support@fleetkestrel.com or open Manage billing in Settings.
For billing questions or subscription changes, contact support@fleetkestrel.com. Account owners can use Manage billing in Settings to cancel, update a card and download receipts.
To cancel, open Manage billing in Settings or email support@fleetkestrel.com. Cancel before your free trial ends to avoid the first subscription charge; your cancellation confirmation will show when access ends. Cancelling a paid subscription takes effect at the end of your current billing period. See our Terms of Service for full details.
Feature requests & feedback
FleetKestrel is actively developed based on operator feedback. If you have an idea to make the platform better — a new intelligence surface, a market you want added, a report format you need — we want to hear it.
Email support@fleetkestrel.com with the subject line "Feature request" and describe what you need. Every request is reviewed personally by JacobReinhart.
Need more than platform support?
If your question goes beyond platform support — you need a custom fleet analysis, a capital allocation recommendation, or a human expert to look at your specific situation — that's what AFK Consulting is for.