We respond to all support requests within 24 hours.
✓ Monitored daily
Common questions
You can cancel any time before day 15 through your billing portal — the link is in your trial activation email. You can also email support@fleetkestrel.com and we'll process it immediately. Your card is never charged until after the trial period ends.
Your vehicle count is set when you activate your subscription at checkout. If your fleet size changes and you need to update your subscription, email support@fleetkestrel.com and we'll update it manually. Automatic vehicle count syncing is on our product roadmap.
Your billing portal link is included in your trial activation email. From the portal you can update your payment method, view invoices, and manage or cancel your subscription. If you can't find the email, contact support@fleetkestrel.com and we'll send you a new portal link.
Most qualified applicants receive a trial activation link within 24 hours of applying. If you haven't heard back after 24 hours, email support@fleetkestrel.com with the email address you used to apply.
Use the "Forgot password" link on the FleetKestrel login page. If you continue to have trouble accessing your account, email support@fleetkestrel.com and we'll help you get back in.
We're adding markets regularly based on operator demand. Email support@fleetkestrel.com with your market and we'll prioritize it in the next update cycle. Most new markets are added within 2–4 weeks of request.
Your fleet data is processed inside FleetKestrel's secure platform and never sold to third parties. See our Privacy Policy for full details on data handling, retention, and deletion. You can request deletion of your data at any time by emailing support@fleetkestrel.com.
Billing & subscription
FleetKestrel subscriptions are billed monthly or annually through Stripe. Your subscription price is based on your vehicle count and is displayed clearly at checkout before your card is submitted. For questions about your specific subscription price, email support@fleetkestrel.com or view your billing details in your billing portal.
For billing questions, invoice requests, or payment method updates, contact support@fleetkestrel.com or manage your subscription directly through your billing portal link in your activation email.
To cancel, email support@fleetkestrel.com or use your billing portal. Cancellation takes effect at the end of your current billing period. See our Terms of Service for full details.
Feature requests & feedback
FleetKestrel is actively developed based on operator feedback. If you have an idea to make the platform better — a new intelligence surface, a market you want added, a report format you need — we want to hear it.
Email support@fleetkestrel.com with the subject line "Feature request" and describe what you need. Every request is reviewed personally by Jacob Reinhart.
Need more than platform support?
If your question goes beyond platform support — you need a custom fleet analysis, a capital allocation recommendation, or a human expert to look at your specific situation — that's what AFK Consulting is for.